Automatic Analysis
Evaluate thousands of calls without manual workflows.
Products
Eco AI
Artificial Intelligence that turns conversations into decisions.
Automatically analyze calls and conversations to uncover quality, compliance, performance, and improvement opportunities using Artificial Intelligence.
Already a customer? Access the platform directly to continue working with Eco AI.
Turn every conversation into valuable insight
Organizations generate thousands of customer conversations every day. Reviewing them manually takes time and limits the ability to identify trends, risks, and opportunities.
Eco AI automates call analysis through Artificial Intelligence, making it possible to evaluate interaction quality, detect patterns, measure agent performance, and generate strategic insight to improve customer experience and operational efficiency.
Core capabilities
Smart Transcription
Convert conversations into text for easier search and auditing.
Quality Evaluation
Automate QA processes using customized evaluation criteria.
Sentiment Analysis
Identify emotions, satisfaction levels, and improvement opportunities.
Keyword Detection
Automatically find relevant phrases, events, and behaviors.
Executive Dashboards
Visualize indicators and trends through clear, interactive reporting.
Smart Alerts
Receive notifications about critical events or compliance issues.
Integration
Connect with telephony platforms, CRMs, and other business systems.
Ideal for
Contact Centers
Automate quality assurance and supervision processes.
Sales Teams
Analyze sales calls to identify coaching and performance opportunities.
Customer Service
Improve customer experience through continuous analysis.
Compliance
Validate adherence to processes, protocols, and regulations.
Discover everything your conversations can reveal.
Request an Eco AI demo and see how Artificial Intelligence can transform the way your organization analyzes, supervises, and improves every customer interaction.